Privacy Policy

Effective Date: September 1, 2025

At BaseLock, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

Data Access and Monitoring

BaseLock provides device security, health management, and identity protection services.

We do not collect, access, or monitor any personal content stored on customer devices, including but not limited to:

• Files (documents, photos, videos)
• Emails
• Messages
• Passwords
• Browser history
• Application data

Our management tools (including device management and endpoint detection technologies) are configured to monitor only device health indicators, security compliance, and threat detections.

Metadata Collection by Third-Party Tools

Our authorized security tools may collect limited metadata such as:

• Filenames
• Process names
• Device identifiers
• Software version information
• Threat signatures

These metadata collections are standard for security purposes and are never used to access, view, or copy your actual content.

Security Incident Response

In the event of a security incident (such as malware infection, system compromise, or targeted attack), BaseLock may collect and review limited forensic metadata necessary to investigate and respond to the threat.

This may include:

• Process activity
• Application crash reports
• Threat detection logs
• File contents
• File attributes (such as name, size, or type)

All incident response activities are strictly limited to the scope of the threat and do not involve blanket access to customer personal content.

Remote Access

BaseLock employees cannot remotely access customer devices without:

• A customer-initiated support request, and
• The customer's explicit active consent.

Data Ownership

All customer data remains the sole property of the customer.

BaseLock claims no ownership rights over customer files, communications, or any personal content.

Data Security

Any device information or metadata collected (including threat indicators and security compliance data) is encrypted in transit and at rest.

Access to this metadata is restricted to authorized personnel following least-privilege principles.

Changes to Privacy Commitments

BaseLock is committed to maintaining a transparent privacy posture.

Any material changes to these practices will be communicated to customers in advance.

Information We Collect

BaseLock collects the following types of information:

How We Use Your Information

BaseLock uses your information to:

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]